Therefore ICICI Lombard has stepped up to empower and encourage women insurers to be self-dependent by providing specialised services under their ‘Women Assist’. We discovered that there was a need for a specific cover that could meet their requirements while driving at late hours in the night or early morning.
As such, our aim was to create a service that would help our customers feel safe. Sanjeev Mantri, Executive Director, ICICI Lombard General Insurance Company Ltd., said, “Safety and security of our women policy holders has always been of paramount concern to us. This service is provided free of any additional charges to the female motor insurance policy holder. All the while, her tracking details will be shared with a member of her family of friend as she chooses. She is then provided not just an on-site assistance but also a cab drop to her location. ICICI Lombard has upgraded its technology to ensure that she is met with an instant response. All she has to do is reach out to the call centre. This service is especially for Women motorists, whether they are the policy holder, spouse or daughter of the policy holder, stranded due to a car break any time between 8pm to 5am. ICICI Lombard’s Women Assist Service steps up in such situations. As a result, a woman stranded in such a situation, all alone and after hours, is not just worried about her vehicle but also for her own security. The safety issues that have been plaguing the women of this nation have risen in the last couple of years. ICICI Lombard with its constant focus on customer wellbeing, decided to go one step forward and view this concern from a woman motorist’s stand point as well. Most insurance companies have the service of Road Side Assistance (RSA) to help out in such situations. An unexpected car break down is every motorist’s nightmare.
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